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Since 1980, Pacific Consulting Group (PCG) has been helping organizations improve the quality of their customer service.
Headquartered in Palo Alto, California, PCG has extensive project experience in both the private and public sectors. Our clients have benefited from our one-of-a-kind customer satisfaction measurement and implementation process known as Net Impression®.
With 25 years of experience helping organizations improve their performance, PCG has taken the lead in developing strategies that identify gaps in service and high impact areas for improvement. Our strategy is not only to monitor your customers' or employees' experience, but to use data to create real improvements.
Project teams are led by one of the firm's principals or senior consultants. Team members may include organizational development experts, implementation consultants, focus group moderators, statisticians, analysts, interviewers, technical writers, and production staff. Through this process, we can assure you a high level of professional expertise and attention.