MANAGEMENT
The Challenge: Helping Agencies Improve Their Employees' Work Experience
The Office of Personnel Management (OPM) wants to help agencies use the Federal Human Capital Survey (FHCS) data to drive improvement in their agencies. To this end, OPM contracted with PCG to work with the Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) to demonstrate analysis and action-planning tools that would better enable FMCSA to understand their highest priority problems from the employees' perspective and develop action plans to address these problems.
PCG's Approach
PCG used its Net Impression® process to help the Federal Motor Carrier Safety Administration (FMCSA) translate their FHCS data into directional information that identified their highest priority improvement areas. PCG then partnered with agency managers to develop concrete action plans with ambitious timelines to implement high-payoff improvements.
Results
- Human Resources staff easily communicated actionable, directional Federal Human Capital Survey results to senior managers. Senior management acted on the results, requesting more insight into Leadership, the top improvement priority.
- Agency staff strengthened their ownership of the data by reorganizing the questions themselves under a new arena—Global Leadership and Local Leadership—for a second round of Net Impression® Leverage analysis.
- Using the second-round analysis as a starting point, senior managers determined that employees' top concerns centered on the communication of management decisions and strategic information and the management decision-making process itself.
- A diverse group of senior managers representing different parts of the agency teamed up to conduct action planning (using Net Impression® Innovation) and developed three strategic action plans with specific steps and dates to address the agency’s top improvement priorities.