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Contact Centers
Centers for Medicare & Medicaid Services (case study)
Internal Revenue Service
Education
ACS Education Solutions
Department of Education
ELM Resources
Raising a Reader Program
Stanford University
The Thacher School
Financial Services
American Express
Bank of America
E-Loan
Internal Revenue Service (case study)
Prudential Financial Services
Wells Fargo Bank
Government
Bureau of Land Management
Bureau of the Census
Centers for Disease Control & Prevention
Centers for Medicare & Medicaid Services (case study)
Department of Commerce
Department of Education
Department of Veterans Affairs
Federal Motor Carrier Safety Administration
General Services Administration
Internal Revenue Service (case
study)
National Archives & Records Administration
Office of Personnel Management (case study)
Social Security Administration
Substance Abuse & Mental Health Services
Administration
U.S. Department of the Navy (case study)
U.S. Fish & Wildlife Service
USDA Forest Service
Health Care
Blue Cross
Blue Shield
Centers for Disease Control & Prevention
Centers for Medicare & Medicaid Services
Technology
Apple Computer
Bowne & Company
IBM
Internal Revenue Service
Intrepid Systems
Intuit
Pacific Bell
NYNEX
Raychem
Sun Microsystems
Transportation
American Airlines
Amtrak
California State Automobile Association
Federal Highway Administration
Greyhound
Logan Airport, Boston, Massachusetts
Port Authority of New York & New Jersey
Public Transporation Systems (e.g., Los Angeles, San Francisco, New York)
Southwest Airlines
Utilities
Bell Atlantic
Edmonton Telephone Corporation
Pacific Bell
Pacific Gas & Electric Company