Pacific Consulting Group Nominated as IRS Small Business Partner of the Year (2006)
Palo Alto, CA—May 23, 2006—Pacific Consulting Group (PCG) was formally recognized as a nominee for Small Business Partner of the Year for providing outstanding service to the IRS. PCG has worked for more than eight years supporting the IRS to meet its strategic business goal of "Improving Taxpayer Service" to help taxpayers better understand and meet their tax obligations. Statements made by IRS officials in support of the nomination included:
- "PCG has continuously demonstrated sustained superior performance in the services that they provide to the IRS."
- "PCG has never been content to 'earn its keep' by endless iterations of tracking surveys. More importantly, PCG has shown its value as a full-scope market research firm by any number of engagements with IRS executives, managers, and staff to convert customer information into improvements at the strategic and tactical levels."
- "PCG has provided a major service to the IRS and its customers and continues to show the value of a well-run small business."
- "PCG has consistently brought fresh ideas and methodologies that have improved the quality and widened the scope of the IRS’s approach to improving business results and delivery by attention to the customer."
PCG has been the lead consultant serving as a cornerstone of the IRS Customer Satisfaction Surveys program since the program inception in 1998. PCG has held a Blanket Purchase Agreement (BPA) contract with the IRS for customer satisfaction and service improvement consulting and has been awarded two-thirds of the tasks issued under the BPA. PCG was awarded a second BPA in 2005 to continue its partnership and support of the IRS customer satisfaction for service improvement program.
About Pacific Consulting Group
Pacific Consulting Group (PCG) is a management consulting firm specializing in helping organizations improve their customers' and employees' experience and satisfaction. PCG's flagship service is the proprietary Net Impression® process, which integrates measurement and action into a strategic approach that perpetuates change. PCG's services include designing customer/employee assessment strategies, conducting qualitative research, designing and administering surveys, analyzing and prioritizing improvement targets, and action planning to turn market research into successful innovations that improve the customer/employee experience and business results.