Resource Library

Accelerating Adoption of Community Solar

Demonstration of a survey-based forecasting technique to optimize program design and marketing of community solar.

Blue Cross Blue Shield

An innovative learning experience designed to help employees walk in customers’ shoes.

Medical Devices: Lessons Learned from Product Marketing Executives

DON’T ASSUME, ASK! How unquestioned assumptions can imperil medical device success.

Closing the MR-CX Gap with a 5-P Framework

Using tools to close the MR-CX gap and provide companies with a complete and reliable “research-based” picture of the customer experience.

Memorial Health System

Delivering an exceptional customer experience and an innovation culture.

The Ultimate Customer Experience Q&A eBook

This eBook is a compilation of 14 of the questions the CX Experts have recently answered.