Resource Library

Accelerating Adoption of Community Solar

Demonstration of a survey-based forecasting technique to optimize program design and marketing of community solar.

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Blue Cross Blue Shield

An innovative learning experience designed to help employees walk in customers’ shoes.

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Medical Devices: Lessons Learned from Product Marketing Executives

DON’T ASSUME, ASK! How unquestioned assumptions can imperil medical device success.

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Closing the MR-CX Gap with a 5-P Framework

Using tools to close the MR-CX gap and provide companies with a complete and reliable “research-based” picture of the customer experience.

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Memorial Health System

Delivering an exceptional customer experience and an innovation culture.

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The Ultimate Customer Experience Q&A eBook

This eBook is a compilation of 14 of the questions the CX Experts have recently answered.

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