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LATEST INSIGHTS

  • I’ve Been Collecting CX Data for Years but my Customers’ Happiness Level Stays the Same

    I’ve Been Collecting CX Data for Years but my Customers’ Happiness Level Stays the Same

    At Pacific Consulting Group (PCG), we hear this often. “We’ve been measuring our customer experience for years, but the numbers aren’t changing! Why not?” This …FULL POST »
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