CASE STUDIES

Developed model to determine best channel-service mix and used behavioral science to drive customer usage.

CASE STUDY

Optimized sales messages to drive lead generation and nurturing.

CASE STUDY

Gathered inputs to economic impact analysis of university’s entrepreneurship role.

CASE STUDY

Provide improvement guidance based on bi-annually track parent satisfaction.

CASE STUDY

Created persona segmentation and customer journey maps.

Identified consumer decision drivers via online focus group.

CASE STUDY

Applied Net Optimizer to determine most impactful messages to drive physician adoption.

Developed IT buyer/user journey map and determined NPS drivers.

Conducted quantitative studies to support energy efficiency initiatives.

CASE STUDY

Annually measure visitor satisfaction to help each Park improve performance.

CASE STUDY

Assessed usability, pricing and experience of legal document portal among multiple stakeholders.

CASE STUDY

Evaluated innovative healthcare models on likelihood of adoption under different scenarios.

CASE STUDY

Used segmentation analysis to match agency’s services to small business needs.

CASE STUDY

Mapped the customer verification process to identify efficiencies and guide policies.

CASE STUDY

Led major operational and customer service  performance improvement initiatives for Real Estate  & Facilities group.

CASE STUDY

Conducted hundreds of qualitative and quantitative studies and modeling projects to improve taxpayer satisfaction and compliance.

CASE STUDY