Government Sector
Pacific Consulting Group is a research and consulting firm specializing in performance improvement. Our services include marketing research studies such as surveys and focus groups; customer experience and process improvement consulting; and analytical modeling. With over twenty years of experience as a federal government contractor PCG has helped over two dozen government agencies deliver more effective programs, provide better service to their customers and stakeholders, and strategically design operations to deliver impact with greater efficiency.
Capabilities
Customer Satisfaction Research
Program Evaluation
Service Improvement
Analytics & Modeling
Customer & Transactional Data Analysis
Behavioral Science
Communications Testing
Primary Services
Customer Research, Data Analytics, Process Improvement, Customer Experience Design, Predictive Modeling, Behavioral Science, Employee Surveys, Stakeholder Mapping, Environmental Scanning, Market Analysis, Performance Measure Development, Communications Testing and Social Science Research.
Email Us for more information
or to contract with PCG
Our Unique Value
Highly experienced, small business with agile methods to identify customer and operational performance levers and develop solutions with immediate impact.
End-to-end customer experience methodology to ensure processes are aligned with customer value
Broad private sector experience to bring an array of tools and solutions to government
Rapid, agile design skills to help agencies align digital services to how customers want to do business
Prioritization and predictive analytics to forecast impact prior to expensive fielding
20-years top CPARS performance across two dozen federal agencies
Government Clients Include:
Internal Revenue Service
Department of Veteran Affairs
Social Security Administration
Department of Justice
Department of Commerce
General Services Administration
U.S. Navy
National Park Service
Office of the Comptroller of the Currency
Centers for Medicare and Medicaid Services
Export-Import Bank
Consumer Financial Protection Bureau
Office of Personnel Management
U.S. Geological Survey
Food and Drug Administration
Review and analyze Medicare Part D payments.
Assessed usability, pricing and experience of legal document portal among multiple stakeholders.
Conducted qualitative and quantitative studies and modeling projects to improve taxpayer satisfaction and compliance.
Evaluated innovative healthcare models on likelihood of adoption under different scenarios.
Led major operational and customer service performance improvement initiatives for Real Estate & Facilities group.
Marketing Research, Voice-of-the-Customer and Customer Data Analytics
Service Improvement and Customer Experience Design
Program Performance Tracking, Data Modeling and Impact Analysis
Contracting with PCG
PCG is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB).
NAICS Codes:
541611—Administrative Management and General Management Consulting Services
541612—Human Resources Consulting Services
541618—Other Management Consulting Services
541720—Research and Development in the Social Sciences and Humanities
541910—Marketing Research and Public Opinion Polling
SIC Codes:
8741-Management Services
8742-Management Consulting Services
8743-Public Relations Services
Prime or Co-Prime:
GSA Professional Services Schedule/MOBIS (GS-00F-318GA)
IRS Customer Satisfaction (MA-BPA) (TIRNO-10-Z-00010)
IRS W&I Consulting Services (MA-BPA) (GS-10F-0062R | 2032H5-19-A-00026)
IRS TAS Taxpayer Studies (SA- BPA) (TIRSE-16-Z-00002)
Subcontractor:
IRS RAAS Data Analytics and Innovation Support (MA-BPA)
DOI National Park Service Social Research and Analysis (SA-BPA)
CMS Measure & Instrument Development and Support (MIDS)
FDA (BEST) Initiative: Data, Tools and Infrastructure for Surveillance of Biologics (MA-IDIQ)