Government Sector

Pacific Consulting Group is a research and consulting firm specializing in performance improvement. Our services include marketing research studies such as surveys and focus groups; customer experience and process improvement consulting; and analytical modeling. With over twenty years of experience as a federal government contractor PCG has helped over two dozen government agencies deliver more effective programs, provide better service to their customers and stakeholders, and strategically design operations to deliver impact with greater efficiency.

Primary Services include: Customer Research, Data Analytics, Process Improvement, Customer Experience Design, Predictive Modeling, Behavioral Science, Employee Surveys, Stakeholder Mapping, Environmental Scanning, Market Analysis, Performance Measure Development, Communications Testing and Social Science Research.

Capabilities

  • Customer Satisfaction Research

  • Program Evaluation

  • Service Improvement

  • Analytics & Modeling

  • Customer & Transactional Data Analysis

  • Behavioral Science

  • Communications Testing

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CONTRACTING WITH PCG

Our Unique Value

Highly experienced, small business with agile methods to identify customer and operational performance levers and develop solutions with immediate impact.

End-to-end customer experience methodology to ensure processes are aligned with customer value

Broad private sector experience to bring an array of tools and solutions to government

Rapid, agile design skills to help agencies align digital services to how customers want to do business

Prioritization and predictive analytics to forecast impact prior to expensive fielding

20-years top CPARS performance across two dozen federal agencies

Government Clients Include:

Internal Revenue Service

Department of Veteran Affairs

Social Security Administration

Department of Justice

Department of Commerce

General Services Administration

U.S. Navy

National Park Service

Office of the Comptroller of the Currency

Centers for Medicare and Medicaid Services

Export-Import Bank

Consumer Financial Protection Bureau

Office of Personnel Management

U.S. Geological Survey

Food and Drug Administration

Review and analyze Medicare Part D payments.

CASE STUDY

Assessed usability, pricing and experience of legal document portal among multiple stakeholders.

CASE STUDY

Conducted qualitative and quantitative studies and modeling projects to improve taxpayer satisfaction and compliance.

CASE STUDY

Evaluated innovative healthcare models on likelihood of adoption under different scenarios.

CASE STUDY

Led major operational and customer service  performance improvement initiatives for Real Estate  & Facilities group.

CASE STUDY
Marketing Research, Voice-of-the-Customer and Customer Data Analytics
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Service Improvement and Customer Experience Design
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Program Performance Tracking, Data Modeling and Impact Analysis
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Contracting with PCG

PCG is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB).

NAICS Codes:

541611—Administrative Management and General Management Consulting Services
541612—Human Resources Consulting Services
541618—Other Management Consulting Services
541720—Research and Development in the Social Sciences and Humanities
541910—Marketing Research and Public Opinion Polling

SIC Codes:

8741-Management Services
8742-Management Consulting Services
8743-Public Relations Services

Prime or Co-Prime:

GSA Professional Services Schedule/MOBIS (GS-00F-318GA)
IRS Customer Satisfaction (MA-BPA) (TIRNO-10-Z-00010)
IRS W&I Consulting Services (MA-BPA) (GS-10F-0062R | 2032H5-19-A-00026)
IRS TAS Taxpayer Studies (SA- BPA) (TIRSE-16-Z-00002)

Subcontractor:

IRS RAAS Data Analytics and Innovation Support (MA-BPA)
DOI National Park Service Social Research and Analysis (SA-BPA)
CMS Measure & Instrument Development and Support (MIDS)
FDA (BEST) Initiative: Data, Tools and Infrastructure for Surveillance of Biologics (MA-IDIQ)