New Solutions

  • News and Updates Archive

    9/18/16: Yvonne Nomizu, PCG Managing Director, will speak about how utility companies can move from traditional customer service to innovative, cross-channel “total customer experience” at the Electric Utility Consultants, Inc. (EUCI) conference on Enhancing Customer Engagement in New Orleans December 6.

    9/9/16:  Tom Cooper, PCG Director of Client Solutions, selected to present findings from PCG’s National Community Solar Study at the Renewable Energy Markets Conference in San Francisco on October 17.

    8/31/16—Beruria Novich, PCG’s Head of Education Research, selected to present how independent schools can expand enrollment by identifying and influencing “fence sitters” at the National Association of Independent School (NAIS) Conference in March 2017.

Customer Insights and Innovations

We help organizations to create better products, services and customer experiences. We design research and create new approaches by looking forward, not just back. Our consumer insights and service innovations are based on one simple question: What will make your customer successful? And because we’re focused on the finish line, we get there faster, and with better results.

Fast Forward to Customer Success.

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based on what customers truly value.

Industries We Serve

Financial Services

Medical Devices