New Solutions

  • News and Updates Archive

    1/4/17: Brian Doyle, PCG’s Vice President of Client Solutions, has been selected to speak at the Electric Utility Consultants, Inc. (EUCI) “Billing and Payments – 2017” conference in Glendale, AZ on January 19. He’ll be sharing how PCG helped Cal Water win the JD Power award for Best Water Utility in the Western US.


    9/18/16: Yvonne Nomizu, PCG Managing Director, will speak about how utility companies can move from traditional customer service to innovative, cross-channel “total customer experience” at the Electric Utility Consultants, Inc. (EUCI) conference on Enhancing Customer Engagement in New Orleans December 6.


    9/9/16:  Tom Cooper, PCG Director of Client Solutions, selected to present findings from PCG’s National Community Solar Study at the Renewable Energy Markets Conference in San Francisco on October 17.


Customer Insights and Innovations

We help organizations to create better products, services and customer experiences. We design research and create new approaches by looking forward, not just back. Our consumer insights and service innovations are based on one simple question: What will make your customer successful? And because we’re focused on the finish line, we get there faster, and with better results.

Fast Forward to Customer Success.

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